Text-To-Order FAQs

What Is Text-To-Order?

Text-To-Order is a text message program. You receive an SMS asking if you would like to order samples. A reply of YES opens a secure link where you can complete the order from your phone.

How Do I Order?

• Reply YES to the text message.
• Open the secure link in the follow-up text.
• Sign in with multi-factor authentication.
• Review the sample quantities available to you and select what you want.
• Review the order, accept the disclosures and sign electronically.

What Replies Are Recognized?

Replies are classified into five outcomes: STOP/HELP, YES, NO, Unrecognized and no response. If a reply is not recognized, no message is sent until a recognizable reply arrives or the request times out.

What If I Reply STOP?

You are added to the Global Do Not Honor list (Reason: Global - Text Outbound Opt Out). You will not receive text messages from any future campaign, for any client, across the business unit.

Does Opening the Link Sign Me In?

No. The link gives mobile-friendly access to the ordering site. You must still authenticate with multi-factor authentication, which is a separate step.

What Is Checked Before I Can Order?

• Your state license is verified in real time.
• Your NPI, the program and your sample limits are validated.
• The quantities you may order are calculated for you.
• The shipping destination is checked. Retail pharmacy and affiliate destinations are blocked.

What Do I Sign?

You review the order and sign electronically. PDMA disclosures are captured with your signature. The order is then confirmed.

What Is PEWC and Why Is It Required?

PEWC is Prior Express Written Consent to receive text messages. It is required for every number. It is validated for each number before exclusions are applied and before any message is sent. A Do Not Call (DNC) scrub alone is not PEWC.

Do I Need to Accept a Privacy Policy?

Yes. The client’s Privacy Policy is required. At registration, the eSignature consent asks you to agree to the Electronic Signature Terms and to the Privacy Policy. Registration cannot be completed until both boxes are checked.

Why Did I Receive This Message?

Before any message is sent, the campaign is registered for A2P 10DLC, the text content is cleared through MLR review and Form FDA-2253 is submitted. PEWC is validated for every number. Numbers are screened against DNC, Opt-Out, Suppression and the Reassigned Numbers Database, and the Global Do Not Honor list is checked again immediately before send.

What Information Is Recorded?

Consent, state license verification, shipping destination, signature, and every communication, response, authentication and Do Not Honor change are recorded for audit and performance tracking. Campaign metrics flow to reporting. A firewall blocks this data from KnipperRx, Eagle and CaryHealth.